Top Business Outsourcing Trends in 2022

From the unforeseeable event of Covid-19 nightmare, most businesses are still striving to push their operations by adapting to the ‘new normal’. Concurred by this trial, Outsourcing has been very helpful with businesses – regardless of whether it is a small or medium scale enterprises. With this prolonged Covid-2019 effect in entrepreneurship, substantial drifts are starting to exist in the community.

As the half of 2022 is quickly approaching, we divulged some of the most common fads in the Outsourcing industry compiled and listed based on observations and experiences.

Here are the top Business Outsourcing trends this 2022

Remote work is the new normal

This has been a practice since the pandemic started. Although the people have been adapting to the new norms in all parts of the world and some restrictions had been lifted to other countries ; working from home set up is still a must. This is keeping the workflows continuously despite the on and off community quarantines.

More admin tasks being Outsourced

Aside from the common Customer Care, Bookkeeping services, Social Media Management, Video and graphics that were usually being subcontracted. Nowadays, HR Recruitment, Executive Assistance and Payroll are the trending services that are being offered by Outsourcing companies.

Strengthening cybersecurity

Since most of the workloads are sent and done virtually, the action to reinforce cybersecurity is heightened. Most outsourcing companies have used multi-factor authentication to avoid fraud and prevent a case of security breaches.

Cloud-based computing service

This service has brought huge help to Outsourcing when it comes to business continuity, speed, flexibility, and security. According to Forbes, there is 77 per cent of business has accessed applications using the cloud computing service including small and medium entrepreneurs.

Unified communication tools

A great unified communications platform acts as a one-stop-shop, bringing your business’s communication channels together into one application. The system can use instant messaging, voice and video calling, meetings and file sharing from the same UI (User Interface). This trend has been a practiced since 2021 and will surely still be useful in 2022. This will help both the outsourcing companies and their client to develop customer experience.

In hustling still these challenging times, these trends mould the outsourcing industries to be more competitive and strategic in keeping and gaining clients. Upon getting into the loop, BPO companies can grow better insights for handling their resources.