FAQ

We cater one-stop business solution or selective as:

• Bookkeeping Services
• Property Trust Accounting Services
• Property Management Support Services
• Real Estate Sales & Marketing Services
• Admin/Personal Virtual Assistance Services
• Social Media Management Services (i.e. Facebook Business Page)
• Video and Graphics Services
• Website Design and Maintenance Services
• Transcribing Services

It will depend on the service type, but fees start at AU$10 per hour.

We offer flexible packages such as: hourly, daily, monthly, semi-annually and yearly (the higher the plan type, the lower the cost per hour).

No, for hourly, daily and monthly plans.

Yes, for 6-month and 12-month plans.

Yes, trial period will be depend on service type.

For hourly and daily plans, yes you can terminate anytime.

For monthly plan, a notice of at least 2 weeks must be given.

For 6-month and 12-month contracts, there must be a month notice of termination before the contract period expires.

No. But if you will pre-terminate the contract (6-month or 12-month), there will be pre-termination charge = (remaining months x minimum monthly fee)

You will be invoiced every end of month. Account Master bank details are included every statement of account and payments can be sent through online facilities.

We are going to assign 1 qualified person and will be under the supervision of Team Leader.

Yes, this is possible and can be arranged.

Our VAs are pre-trained and experienced. We suggest discussing with them the procedure and job’s overview as every client has their own specific instructions and way of process.

Yes. Business visit can be arranged in two ways: Client visit at Account Master office or VA will travel to your office.

We provide a back up person who is knowlegeable and is trained on your account.

Aside from online communications, you will be receiving a report of what have been done, pending, queries etc. from your assigned VA to keep you on track.

We assure you that everything will be kept highly confidential; all documents are stored and secured in our AMGS online. We also welcome any confidentiality agreement from your end    that you would like us to have in place.

It is our secured cloud storage tool based in Australia where reporting and filling of  documents are done. Once you have signed a contract with us, our in-house IT will set up an access for you. Your unique login details will be sent through via system generated email.

• Offers one-stop business solution
• Save Up to 75% on labour and operational costs
• Australian based leadership and subsidiary company
• Trained reliable virtual workforce with excellent English communication skills
• Backup person system to ensure continuous service
• Bilateral Trust. All dealings are highly kept confidential
• Flexible service plans to suit business needs
• GST Free, No Superannuation and Tax Deductible

1. Advise the service to be outsourced, plan type and when do you wish to start
2. Service agreement to formalise
3. Commencing of contract
4. Assigned VA will be in touch through intro email
5. Actual processing