5 Ways Outsourcing Transcription can Benefit the Business

Audio transcription is a specialised skill which is significantly underutilised in the business world. It also requires a basic underlying knowledge of the subject matter to accurately transcribe what is being required. Since employees are continually being driven by management team to be more productive with often reduced resources, the pressure is being put on shoulder of the staffs.

In the recent rank advancements in artificial intelligence, there is a developed solution that can help eliminate the complexity of the actual transcription. There are now applications that can automatically convert audio to text, however, the result is not as accurate as when the report is transcribed by a human.

Automated transcript applications have limited vocabulary. If there is a background noise, the application might not be able to decode what is being said. When there are multiple speakers, the applications are unable to distinguish which voice belongs to whom. While automated transcripts speeds-up the process, the quality is often compromised.

Some transcription service providers utilise the automated transcript apps to speed up their actual process but the transcripts are still being checked by the employee. This is a smart way to expedite the process while achieving a quality transcript.

So, in what ways Outsourcing Transcription helps the business?

1. Better business control and opportunity to grow

Since outsourcing functions primarily focuses on administrative tasks such as transcribing, it allows business to gain control over more important aspects of operation such as product development, boosting the quality of services, and strengthening customer relationships.

While micromanaging is not recommended, it is best to layout the function in the beginning and provide a detailed explanation and accurate format of the output that want to achieve.

2. Save resources
Doing in-house transcription is time consuming. By leveraging this task to outsourcing providers, the office staff can focus on duties that are more profitable.

Company can reduce the time to train replacement staff when someone decides to leave his/her job. When outsourcing transcription functions, it is an obligation of the virtual service provider to seek for new person and provide any necessary training.

3. Privacy or data security law compliance
In a technologically competitive business dynamics, privacy and data security become more essential that make businesses demand more accountability and assurance to their third-party company provider. Outsourcing transcription functions regulates and values confidentiality by providing timely developments in data privacy act and by delegating the tasks to professionals who are experts in data regulations.

With this, businesses will gain trust from their previous clients and even attract potential clients. It is important to build it by securing your own data first and entrusting it with a reliable offshore service provider.

4. Increased accuracy
Outsourcing transcription services incorporate editing, proofreading, reviewing, and quality assurance check in the procedure that makes high quality transcriptions. A reputable outsourcing company provider knows and able to meet strict standards in transcribing services. They delegate team to cater organisation’s requirements. For example, property condition transcribers, providers only assign skilled personnel in that certain field to streamline the processes while conforming with formatting, editing, or presenting the requirements.

High accuracy also boosts organisation’s satisfaction ratings, which strengthens the possibility of customer acquirement and retention.

5. Accommodate fluctuations
Organisations are challenged to maintain the task’s volume. It varies greatly from week to week or by season. Outsourcing transcription functions give scalability and manage fluctuations easily since professionals are trained to reduce the number of extra steps needed for the task. In this way, organisations will be able to achieve their goal promptly.

A simple, yet top quality documentation allows strategic growth to happen within the company. With streamlined processes and team of experts working on your side makes a great combination to drive business expansion. Not only it is beneficial for the organisation, but also for employees who will not be burdened by this task and focus on their own expertise.