FAQ

Who is Account Master?

A service based Business Process Outsourcing company that operates in the Philippines and has office in Morley, West Australia

What are services offered?

We cater one-stop business solution or selective as: 

  • Bookkeeping Services
  • Property Trust Accounting Services
  • Property Management Support Services
  • Real Estate Sales & Marketing Services
  • Admin/Personal Virtual Assistance Services
  • Social Media Management Services (i.e. Facebook Business Page)
  • Video and Graphics Services
  • Website Design and Maintenance Services
  • Transcribing Services
How much is the cost?

It will be depending on service type, but fee starts from AU$10 per hour.

What are services plans?

We offer flexible packages of hourly, daily, monthly, semi-annually, yearly (the higher the plan type, the lower the cost per hour).

Is there a lock-in period?

No, for hourly, daily and monthly plans.

Yes, for 6-month and 12-month plans.

Do you also offer trial?

Yes. Trial period will be depending on service type.

Can I terminate the service anytime?

For hourly and daily plans, yes you can terminate anytime.

For monthly plan, you need to give notice of at least 2 weeks.

For 6-month and 12-month contracts, 1-month notice before contract period expires.

Do you charge cancellation fee?

No. But if you will pre-terminate the contract (6-month or 12-month), there will be pre-termination charge = (remaining months x minimum monthly fee)

How I’m going to pay for your service and what is your payment term?

You will be invoiced every end of month. Account Master bank details are in every statement of account. Payments can be sent through online facilities.

 

Who will be my virtual staff (VA)?

We are going to assign 1 qualified person and will be under the supervision of Team Leader.

Can I choose who will be my VA?

Yes, this is possible and can be arranged.

Do I need to train the VA?

Our VAs are pre-trained and experienced. We suggest discussing with them the procedure and job’s overview as every client has their own specific instructions and way of process.

Is there a way where I can train the VA in person?

Yes. Business visit can be arranged in two ways: Client visit at Account Master office or VA will travel to your office.

What if my assigned VA is on leave?

We provide a back up person who is knowlegeable and is trained on your account.

How will I know the status of tasks?

Aside from online communications, you will be receiving a report of what have been done, pending, queries etc. from your assigned VA to keep you on track.

What about the confidentiality?

We assure you that everything will be kept highly confidential; all documents are stored and secured in our AMGS online. We also welcome any confidentiality agreement from your end    that you would like us to have in place.

What is AMGS online? How am I going to access it?

It is our secured cloud storage tool based in Australia where reporting and filling of  documents are done. Once you have signed a contract with us, our in-house IT will set up an access for you. Your unique login details will be sent through via system generated email.

What are the benefits I could get from outsourcing to Account Master?
  • Offers one-stop business solution
  • Save Up to 75% on labour and operational costs
  • Australian based leadership and subsidiary company
  • Trained reliable virtual workforce with excellent English communication skills
  • Backup person system to ensure continuous service
  • Bilateral Trust. All dealings are highly kept confidential
  • Flexible service plans to suit business needs
  • GST Free, No Superannuation and Tax Deductible
How to get started?
  1. Advise the service to be outsourced, plan type and when do you wish to start
  2. Service agreement to formalise
  3. Commencing of contract
  4. Assigned VA will be in touch through intro email
  5. Actual processing

Ready to explore Account Master to grow?

Visit Us
Head Office:

Unit 9-10, 13 Collier Road, MORLEY
Western Australia 6062
PO Box 390, MORLEY, WA 6943

Operational Office:

Unit 407-408 The Centrale Bldg. Southpoint, Brgy.
Banay banay, Cabuyao City 4025
Laguna, Philippines

Extension Office:

20/F, Zuellig Bldg, Makati Avenue, Corner Paseo De Roxas, Metro Manila 1225, Philippines